At the heart of chatbot technology lies natural language processing (NLP). This is the same technology that forms the basis of voice recognition systems used by virtual assistants such as Google Now, Apple’s Siri, and Microsoft’s Cortana.
Chatbots, or conversational agents, are becoming ubiquitous partly due to the fact that barriers to entry in creating chatbots (i.e. sophisticated programming knowledge and other highly specialized technical skills) are becoming increasingly unnecessary.
Intelligently-designed chatbots will be a key component in corporate L&D delivery because modern technologies empower chatbots to engage with learners and give point-of-need training. A chatbot is intelligent when it becomes aware of user needs. Its intelligence is what gives the chatbot the ability to handle any scenario of a conversation with ease.
AI chatbots can be used to personalize the learning experience and “guide” learners through the learning process. Also, they can be very useful in answering learners’ questions. In the context of Learning and Development, chatbots can create a learning experience similar to one-on-one teaching, making social and interactive learning “in dialogue” with an end-device possible.